Terms & Conditions

Acceptance of Terms

By accessing our website or booking transportation services through Boston Limousine Hire, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

Our Transportation Services

Boston Limousine Hire provides professional transportation solutions, which may include:

  • Airport transportation and airport transfers.

  • Private chauffeur services.

  • Point-to-point transportation.

  • Hourly limousine services.

  • Corporate transportation.

  • Wedding and special occasion transportation.

  • Group transportation.

  • Other private transportation services offered through our website.

Service availability depends on vehicle availability, scheduling, location and operational requirements.

Reservations and Booking Information

Customers may request transportation services through our website, phone or other available communication channels.

When making a reservation, customers must provide accurate and complete information, including:

  • Full name and contact details.

  • Pickup and drop-off addresses.

  • Travel date and pickup time.

  • Airport and terminal information, where applicable.

  • Flight details for airport transportation.

  • Number of passengers.

  • Luggage requirements.

  • Any additional service requests.

Customers are responsible for reviewing their reservation details and ensuring that all information is correct.

A booking is considered confirmed only after Boston Limousine Hire has accepted the reservation and provided confirmation.

Pricing and Payments

Transportation prices may vary depending on the service type, vehicle selected, travel distance, duration, pickup location, destination and additional requirements.

The final price will be communicated during the booking or quotation process.

Customers agree to pay the applicable charges according to the payment instructions provided at the time of reservation.

Additional charges may apply for services or circumstances such as:

  • Additional waiting time.

  • Extra stops or route changes.

  • Extended service duration.

  • Additional services requested after booking.

  • Applicable tolls, parking fees or other disclosed transportation expenses.

Any applicable additional charges will be communicated according to the booking terms.

Cancellation and Refund Policy

Customers who need to cancel a reservation should contact Boston Limousine Hire as early as possible.

Cancellation charges and refund eligibility may depend on the type of service, booking conditions and the amount of notice provided.

  • Cancellations made within the applicable free cancellation period may qualify for a refund.

  • Late cancellations may be subject to cancellation fees.

  • No-shows may be charged according to the confirmed booking terms.

  • Refunds, where applicable, will be processed using the original payment method or another agreed method.

Specific cancellation and refund conditions will be communicated during the reservation process.

Changes to Reservations

Customers should notify Boston Limousine Hire as soon as possible if they need to modify an existing reservation.

Changes may include:

  • Pickup or drop-off address.

  • Travel date or pickup time.

  • Number of passengers.

  • Vehicle requirements.

  • Additional stops.

  • Flight or terminal information.

All requested changes are subject to availability and confirmation. Changes may also result in additional charges.

Pickup, Waiting Time and Delays

Customers are expected to be ready at the agreed pickup location and scheduled time.

For airport pickups, customers should provide accurate flight information so that appropriate transportation arrangements can be made.

Waiting time policies may vary depending on the type of service and reservation conditions.

If a customer is delayed, unable to locate the chauffeur or requires additional waiting time, additional charges may apply according to the agreed booking terms.

Boston Limousine Hire will make reasonable efforts to accommodate travel delays and scheduling changes, subject to availability and operational circumstances.

Airport Transportation

For airport transportation services, customers must provide accurate flight details, arrival information, terminal details and contact information.

Flight delays, cancellations, diversions and airport operational changes may affect scheduled pickup arrangements.

Customers should notify Boston Limousine Hire of any known flight changes as soon as possible.

We will make reasonable efforts to coordinate airport pickups based on the information provided and applicable booking conditions. However, we cannot guarantee arrangements in circumstances beyond our reasonable control.

Passenger Responsibilities

All passengers are expected to behave respectfully and follow the chauffeur’s reasonable safety instructions throughout the journey.

Passengers must:

  • Wear seat belts where provided and required by law.

  • Avoid damaging the vehicle or its equipment.

  • Refrain from illegal or unsafe activities.

  • Treat chauffeurs and other passengers respectfully.

  • Avoid behavior that may create a safety risk.

  • Follow applicable transportation laws and regulations.

Boston Limousine Hire reserves the right to refuse or discontinue service where passenger behavior creates a safety concern or violates applicable laws.

Luggage and Personal Belongings

Customers should provide accurate information about the number and size of their luggage when making a reservation.

Vehicle selection and luggage capacity depend on the vehicle’s specifications and passenger requirements.

Boston Limousine Hire is not responsible for personal belongings left inside vehicles unless responsibility is established under applicable law.

Passengers are responsible for checking the vehicle and collecting all personal belongings before leaving.

Vehicle Availability and Substitution

Vehicle requests are subject to availability.

If the originally requested vehicle becomes unavailable due to maintenance, operational issues or circumstances beyond our reasonable control, Boston Limousine Hire may offer a suitable alternative vehicle.

We will make reasonable efforts to provide an alternative that meets the customer’s transportation requirements.

Any material pricing or service changes will be communicated to the customer.

Service Interruptions and Unforeseen Circumstances

Transportation services may occasionally be affected by circumstances beyond our control, including:

  • Severe weather conditions.

  • Traffic congestion and road closures.

  • Accidents or vehicle breakdowns.

  • Airport delays or operational restrictions.

  • Government regulations or emergency situations.

  • Other unforeseen events.

Boston Limousine Hire will make reasonable efforts to minimize disruptions and communicate relevant changes to affected customers.

Limitation of Liability

Boston Limousine Hire will make reasonable efforts to provide reliable and professional transportation services.

To the extent permitted by applicable law, we are not responsible for indirect, incidental or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Website Use

All content available on the Boston Limousine Hire website, including text, graphics, images, logos and other materials, is provided for general informational purposes.

Visitors agree not to:

  • Use the website for unlawful activities.

  • Attempt unauthorized access to website systems.

  • Disrupt website functionality or security.

  • Copy or reproduce website content without appropriate permission.

  • Submit false, misleading or fraudulent booking information.

We reserve the right to restrict access to the website where misuse or unauthorized activity is identified.

Third-Party Links

Our website may contain links to external websites or third-party services for additional information or convenience.

Boston Limousine Hire does not control these external websites and is not responsible for their content, availability, terms or privacy practices.

Visitors should review the applicable terms and privacy policies of third-party websites before using their services.

Privacy and Personal Information

We respect the privacy of our customers and take reasonable steps to protect personal information.

Information collected during inquiries and reservations may be used to process bookings, coordinate transportation, communicate with customers and improve our services.

For additional information about how we collect, use and protect personal information, please review our Privacy Policy.

Changes to These Terms & Conditions

Boston Limousine Hire reserves the right to update or modify these Terms & Conditions when necessary to reflect changes in our services, business operations or applicable legal requirements.

Updated terms will be published on this page with a revised Last Updated date.

Continued use of our website or services after updates are published constitutes acceptance of the revised terms, to the extent permitted by applicable law.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the Commonwealth of Massachusetts and other applicable laws of the United States, without regard to conflict-of-law principles.

Any disputes arising in connection with these terms or our services will be handled by the courts of competent jurisdiction, subject to applicable law.

Contact Information

If you have any questions regarding these Terms & Conditions, reservations, cancellations or transportation services, please contact Boston Limousine Hire through our website.

Boston Limousine Hire

Website: https://bostonlimousinehire.com/

For booking assistance or general inquiries, please visit our Contact Us page.

We appreciate your business and look forward to providing you with professional transportation services.